Privacy Policy

Triane' strives to ensure security, integrity, and privacy of personally identifiable information of its customers. Triane' uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss, or unauthorized access, modifications, or disclosure, including restricting physical access to its offices, firewalls, and secure databases. Our website [Triane' website] uses Secure Socket Layer technology (SSL) encryption to protect all your personal information and credit card details. We follow all PCI-DSS requirements and industry-standard encryptions.

Triane' does not and will not sell any of your personal data to any third party. However, data is shared with the following categories of companies as an essential part of being able to provide our services to you:

  • Professional companies responsible for dispatch & returns such as the delivery companies chosen by you at checkout.
  • Professional Payment Services approved by you such as AfterPay once chosen at checkout to use their payment service.
  • Professional service providers such as our advertising & marketing partners.
  • Professional analytic tool providers.
  • Law enforcement, NAB, AMEX & PayPal (fraud prevention & chargebacks), so we can help tackle fraud for any disputed purchases.

HOW WE COLLECT YOUR INFORMATION

There are many ways that Triane' obtains information from you:

  • Via email signup on our website either at any point on the website located at the email gate or footer or at checkout & creating an account.
  • Through out-of-stock notification sign-up on a selected product. Please note that email subscription sign-up can be de-selected at the time whether creating an account or signing up for a restock update.
  • Navigational information about where visitors go on our website, analytics & tracking.
  • Upon submitting an entry to a prize promotion.
  • Upon submitting an application to our student ambassador program.
  • We partner with Rakuten Advertising, who may collect personal information when you interact with our site. The collection and use of this information are subject to the privacy policy located here.

INFORMATION PROVIDED DURING CHECKOUT

Triane' ensures that any personal information that you provide during the registration and checkout process is kept confidential. Upon checkout & placing an order, you may save your address & information to your account for the purposes of faster checkout. Information provided at checkout will be used for:

  • To deliver your order to you.
  • Send order update notifications via e-mail.
  • To send you shipment update SMS’.
  • Fraud prevention & detection – to protect & detect fraud against you or Triane'.
  • Google Customer Reviews (if you opt-in at checkout).

Your card’s security/CCV code is not stored at checkout & all payments are encrypted as per PCI-DSS requirements & industry-standard encryptions. Your payment information is only used by Triane' for payments, refunds & for fraud detection.

PURCHASE HISTORY, SAVED ITEMS & WISH-LIST ITEMS

Your purchase history, saved items & wish-list items are stored within your customer account. Purchase history is stored so you can easily look up past orders & re-order any items. Saved items are stored so you can add items to bag, checkout or save them for later. Wish-list items are stored for future purchase or can be shared with family or friends.

CONTACT HISTORY

Your contact history is anything you have said to us over the phone, chat, email, or social media. This information is used to provide customer support & to train staff members to make sure you receive the best possible customer service.

WHAT DO WE DO WITH YOUR INFORMATION

In order to provide our customers with the most efficient and enhanced service and to better understand your preferences, we may request information from you. All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and the Triane' privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

  • To send you information via e-mail about products, offers, and news that may interest you. Triane' will only send you this information if you have opted-in to receive email or product notifications.
  • To analyze customers visiting our website and learn about the interests & actions of our visitors in order to understand your interests and needs. This will help Triane' improve our products and services and deliver to you the type of content, offers, and promotions that you are most interested in.
  • To improve your web experience on our website, ensuring easy checkout & no errors while you are shopping & browsing.

NON-PERSONALLY IDENTIFIABLE INFORMATION

Navigational information collected allows Triane' to see which areas of our website are most visited & helps us improve your experience online. Other information such as browser version, device & IP address information may be collected. This information is used to improve our website such as default options of currency to give you the best possible shopping experience additionally fraud & website protection.

COOKIES

Triane' uses cookies to help you place an order, remember the items in your shopping cart, recognize