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Triane

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We aim to resolve any query as quickly as possible during our business hours:
9AM to 5PM Monday to Friday AEST

NOTICE:

Due to a high volume of enquiries, our customer service team are currently delayed with solving enquiries.

Please note, that sending multiple emails will push your enquiry to the back of the queue and will result in a delayed response, as we work from oldest to newest responses.

We are working as hard as possible to solve all your enquiries. We thank you for your patience.

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CUSTOMER CARE ENQUIRIES
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Email us at trianeofficial@gmail.com

GENERAL ENQUIRIES
trianeofficial@gmail.com

FAULTS & FAILURES There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe. For purchases with major failures you may reject the goods and get a refund or an identical replacement. Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing. https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund CHANGE OF MIND RETURNS In accordance with Australian Consumer Law, we are not required to offer you a refund for sizing, fit, change of mind, or returns. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. If you have a minor problem with a product, we can choose to give you a free repair instead of a replacement. When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. If we have misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund. Triane' Purchases & Payment Customers must provide Triane' with complete and accurate details when making purchases. Triane' is not liable if we are given an incorrect delivery address at the time of purchase or for returned goods. Any additional expenses in correcting the order are the responsibility of the customer. All of our prices are in AUD, and Triane' is not responsible for varying currency conversion rates charged by customers’ banks. Customers will receive an invoice confirming the order once Triane' receives payment either through Credit Card, PayPal, or Afterpay. Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. Triane' uses the Shopify Payments Gateway for all online credit card transactions. Shopify Payments is a PCI-DSS Certified Gateway. Your credit card number cannot be viewed by Triane' or any third party. We take a firm stance against credit card fraud. If your transaction is flagged in our system or suspected of fraud, we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit card holder. If we find anyone trying to use another person's details, Triane' will report all transaction information to the Australian Federal Police and banking authorities.

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